Rad-Tel

Silver Support

Silver Support is available from July 1 at an additional cost (Please contact Diane in the office on (02) 9479 3900):

1. Dial in and telephone support available during office hours
2. No call-out fee for after hours support (hourly charges after hours still payable)
3. Copy of SCADA software maintained on the server from last Rad-tel technician visit
4. Quarterly Pump and Flow Report emailed to nominated staff by Rad-tel with historical report. This report includes starts and run hours information, available flow information along with suggestions of any areas of abnormality. Report is provided in Excel with appropriate graphs (Master Station must have operational dial-in or VPN access for Rad-tel Staff)
5. Quarterly Communications Report emailed to nominated staff by Rad-tel with information on suspected communications problems along with calculated network location of problems. This report also includes information on channel loading (Master Station must have operational dial-in or VPN access for Rad-tel Staff)
6. One staff member attends Rad-tel Annual User Workshop at no cost

Please contact Head Office on (02) 9479 3900 for more information on Silver Support Services.