Support Agreements
Gold Support
Gold Support is available from July 1 at an additional cost. The cost of Gold Support is available upon application (Please contact Diane in the office on (02) 9479 3900):
- All features of Silver Support agreement
- No hourly charges payable for after hours support
- On-going upgrades for SCADA software including Historian, Datalayer and SCADA provided at no cost. (Must have purchased SCADA within 12 months at time of upgrading to Gold Support, or extra charges may apply)
- Guaranteed one day visit by technical staff every 12 months to install software updates and provide basic ‘health’ report on system
- Up to five staff members attend Rad-tel Annual User Workshop at no cost
- 12 monthly Radio Maintenance included
- 10% reduction in hourly rates for all work performed by Rad-tel
- 10% reduction in all 3000, 5000 and 8000 Series Standard RTU equipment (not including switchboards)
Please contact Head Office on (02) 9479 3900 for more information on Gold Support Services.
